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Shipping Information

  1. Has my order been shipped out?

    After your payment has been verified, an email will be sent out to you informing you that we are in the midst of preparing for your order to be delivered. Once your order is being shipped, you will receive another email notification. To check on your order status, please go to "My Account" -> "History".

  2. Local Deliveries

    All deliveries will be made within 2 working days after payment verification. Local deliveries are sent via Singpost. You have the option of either Normal Mail or Registered Mail.

    1. Normal Postage

      Rollipolly provides FREE delivery under the normal mail option. Please allow 2-5 working days for the delivery to be made. If your parcel doesn't reach you within 5 full working days, please kindly drop us an email at admin@rollipolly.com and we will be glad to render you assistance. *Parcel tracking is not available under this option)

    2. Registered Postage

      A flat fee of SGD$2.25 is applicable for Registered Postage. Please kindly note that there is a weight limit of 2kg for any Registered Parcel. (Parcels with 4 items or more, will be sent via Speedpost instead.)

      If you haven't received your order after 5 working days, kindly drop us an email at admin@rollipolly.com to retrieve your registered parcel number.

      Please note that the postman will leave a notification slip if there is no one at the mailing address on delivery. The notification slip will advise you how you can retrieve the parcel at the nearest post office.

      Rollipolly provides FREE DELIVERY services for purchases of $100 and above. (Applicable for delivery to addresses in Singapore only)